Orders are Sent to Production
When product is ordered, it is sent to our production line and configured, fixtures are sealed, and every fixture is tested. At the end, permanent serialized labels are applied which is how we are able to honor our industry leading warranty that is transferable to future home owners with no proof or purchase or warranty registration necessary.
Full Refund Policy
- Standard product - Prior to shipping, standard product orders may be cancelled with a full refund.
- Non-standard product - Prior to production, custom product orders may be cancelled with a full refund.
- Custom product - Custom product is NCNR (non-cancellable, non-refundable).
- NCNR - After shipping, ALL orders are deemed NCNR non-cancellable, non-refundable and so no refunds are offered. Warranty starts at shipping and uses the unique serialized labels on the fixtures.
If you make a mistake, please notify us immediately by replying to your receipt email and speaking to us on the phone us. We will cancel your order, do a full refund, and you can reorder.
Adding to Order Before It Ships
If you wish to add to an order prior to shipping, contact us and we will show you how to add to your order without incurring a second shipping charge.
Order Accuracy Responsibility
We make every effort to ensure your satisfaction with your order by providing performance specifications, guidance on design and installation tips, and a toll free number so you can get any remaining questions answered. We will even look at your design ideas, and help you make the best decisions or give you design guidance. Your order decisions and accuracy of what you order is your responsibility.